Frequently Asked Questions
Wood First Protection: With the logistics problems and delays being reported across the globe, we were worried about your beautiful Spimbey playset sitting on a sea container or warehouse longer than expected. So we decided to pay double and to put an extra transparent stain on your Spimbey to keep it free from any issues such as moisture. Don’t worry. This transparent stain will fade after a short period and show the wood’s natural beauty. The indicated wood colors may vary slightly from what you see on our website, because it is a natural product. What you see on our website is the color it will get after the product has been exposed to UV sunlight. After that period it gets the soft looking wood look. Keep in mind newly set up structures will look a bit more yellow/ orange in the beginning, what will fade away.
We use warehouses in North America and Europe to ensure safe storage and quick delivery. For more shipping information please visit our shipping page.
Our playsets are designed to exceed international playset safety regulations and standards. We made them robust and durable so multiple kids can play simultaneously. Up to 11 children can play together on the complete playset, which is more than the industry average. The swing module is designed for 4 kids to play on simultaneously. The Playdeck holds up to 5 kids and the slide up to 2 kids.
We have tested to meet and exceed all international standards when used under normal play conditions the weight limit for our swings is 630lbs (280kg). And for the Platform the weight limit is 525lbs (238 kg).
Spimbey is a new brand dedicated to produce premium quality wooden playsets. We have a seasoned team with over 30 years experience in the playground industry. Our strong team is used to produce, sell and distribute over a million playsets globally. For more information about Spimbey, please visit our About us page.
You can pay safely and secure for your order in different ways. The settlement of your payment takes place via the online payment platform of stripe. With this we ensure the highest possible level of protection when transferring your payment data. The following payment options are offered via Stripe and this is also visible on your payment statement. For more information about payments, please visit our payments page
- Credit cards
In the case you purchase one of our playsets that includes the playdeck XXL, you will receive the complete swing so you can place it as a standalone swing in your backyard or attach it to the play deck XXL. This modularity is only available on the larger playsets with the playdeck XXL.
Yes you can. In fact, you can separate the Spimbey swing beam from the play deck as these components were designed to work in a modular way with each other. Either in conjunction with each other or as standalone components.
No, Spimbey’s lumber comes with pre-drilled holes for your convenience. Therefore, it saves you a lot of time and removes room for error. Furthermore, all hardware is included as well.
Spimbey’s offers lifetime warranty on lumber and 2 years on plastic accessories. For more information about our warranty, please visit our warranty page
Our products are made from 100% sustainable wood from responsible mills & forests. Our wood is Chinese Cedar (sometimes referred to as China Fir even though it is not a fir). Chinese Cedar is part of the Cypress family of woods. The Cypress family woods are soft but durable, easily worked, resistant to bugs and termites, and resist decay. Without chemical treatment, woods from the Cypress family are naturally resistant to insects and decay. With the small and tight knot structure, it will be less likely to develop small cracks emanating from knots. The durable wood proved to be rot resistant and highly resistant to natural decay. No harmful chemicals are used for pressure treatment of the wood. All wooden parts are round edged and are pre-stained with a water based stain for a smooth and clear appearance. Moreover, it is pre-cut and pre-numbered with the part number to help speed up the building process. Even the play house walls and roof are pre-assembled panels for your convenience
No, Spimbey’s lumber is rot resistant and highly resistant to natural decay and does not need additional treatment. The lumber comes with a light natural looking stain. The indicated wood colors may vary slightly because it is a natural product.
Your order will be processed once you have ordered a playset online and payment has been confirmed. Most important, before delivery, our freight carrier will contact you to make a delivery appointment. Certainly, your order will be delivered securely on the curb side. For more information on delivery please visit the delivery page.
You can choose from 4 color combinations in the order process. Shortly, Just select the color combination you like and order your playset. Thanks to the easy 2 way snaps you may turn the colors around as you see fit.
All of Spimbey’s lumber comes pre-cut and pre-drilled so you do not have to worry about that. Just follow the step-by-step assembly instructions to build your playset
Yes, you can. In either case, Spimbey’s outdoor playsets are specifically designed to be modular. That is, you can combine them to a complete playset or use them as standalone components in your backyard. Just take of one of the 4 railings of the play deck and put the wooden playhouse with slide on the deck or take the playhouse of the deck and place it somewhere else in your backyard.
Yes, the playdeck always comes with railings on all 4 sides of the deck. Whether you purchase your playset with or without a playhouse. In fact, the play deck always has 4 secure railings.
Is every child´s dream to have a wooden playhouse. So we have created 2 different sizes; The Spimbey Play House Grande and the Spimbey Play House Minor. Certainly, best of all is that you can order both sizes with our modular system and let your creativity do the rest.
Firstly, everything you need to install the playset is included in the boxes. Secondly, you will receive a clear step-by-step assembly manual to see what is entailed in the assembly process and the tools required to build the set.
Spimbey wooden outdoor playsets are recommended for children age 3 – 11.
We’d love to hear from you! Feel free to email us at: email@example.com with any questions or concerns.